FAQs

Many computers store web pages on the hard drive to help access web pages more quickly. However, when your browser retrieves a page from its cache instead of the Internet source, the page displayed may not be the most recent version. If an older version of our flyer appears, try refreshing the page. If the problem persists, or you have received an error message, follow your browser’s help menu to clear your computer’s cache.

IGA store owners, operators and employees are committed to enhancing the well being of the communities in which they live, work and play. Local store operators are encouraged to work with their local communities and we encourage you to contact your local store owner to discuss possible fundraising opportunities.

Gift Cards are available in amounts between $5 and $500, and can be used at any of our banners IGA, Sobeys and across Canada.

A: Supplier (Vendor) and Store Coupons

• Expiry date on coupon must not have passed
• Must have a Canadian redemption address
• Can only be redeemed against the purchase of the item specified on the coupon
• Respect the coupon face value even if higher than the price in effect
• Re-imburse the difference in cash if the value of the coupon is higher than the price in effect
• May not be combined with any other offer. Exception: Sobeys Direct Mail/Scene+ Coupons
• For BOGO, coupons will only be accepted for the item purchased, not the free item
• Limited to one (1) coupon per item purchased unless otherwise stated on the coupon
• Supplier (Vendor) coupons must not be printed on plain paper or photocopied
• Coupons cannot state “Mail In Offer” or “Mail In For Rebate”. These coupons must be mailed in by the customer to the address provided

B: Internet Coupons

• Expiry date on coupon must not have passed
• Must have a Canadian redemption address
• Can only be redeemed against the purchase of the item specified on the coupon
• Respect the coupon face value even if higher than the price in effect
• Re-imburse the difference in cash if the value of the coupon is higher than the price in effect
• May not be combined with any other offer. Exception: Sobeys Direct Mail/Scene+ Coupons
• For BOGO, coupons will only be accepted for the item purchased, not the free item
• Limited to one (1) coupon per item purchased unless otherwise stated on the coupon
• Must include a picture of the product on the coupon. (Exception: Sobeys Direct Mail/Scene+ Coupons)
• Coupon will not be accepted if it is non-legible
• Must not exceed a value of $25.00
• Must have at least one (1) UPC. (Exception: Sobeys Direct Mail/Scene+ Coupons)
• Coupons cannot state “Mail In Offer” or “Mail In For Rebate”. These coupons must be mailed in by the customer to the address provided

C: Sobeys/Safeway Fuel Coupons

• Fuel coupons issued in Atlantic Canada are redeemable at any Sobeys, Foodland or participating Co-Op locations
• Safeway Fuel coupons issued by a Safeway Fuel locations are redeemable at any Safeway location
• Fuel coupons have NO cash value and cannot be a used as an exchange for cash or Corporate Gift Card
• No change will be given back if the item is less than the value of the fuel coupon
• Cannot be redeemed for prescriptions, tobacco or lottery purchases
• Coupons must not be printed on plain paper or photocopied

D: Sobeys Direct Mail/Scene+ Coupons

• Expiry date on the coupon must not have passed
• Can only be used against the purchase of the specified item on the coupon unless otherwise stated
• Customers must use their Scene+ Collector Card to collect the rewards
• If a customer is unable to print the coupon, the store can accept it shown on their smart phone
• If a customer is unable to print the coupon, the store can accept it written on a piece of paper as long as it has the description of the offer and the UPC

E: Taxes on Coupons

• Bottle deposits must still be paid by the customer (Unless otherwise stated on the coupon)
• Free items must be handled according to the Provincial Taxation Laws and/or as indicated by the Supplier

At this time, customers are unable to check individual store product availability. However, you can access information about our Compliments line of products by visiting our website at www.compliments.ca. There are several reasons why we may not carry a product, including availability from the supplier, seasonality of an item or discontinuing one item to make room for a more popular item.

The full value of a non-perishable product will be refunded within 14 days of purchase when accompanied by a receipt and the product. If the purpose of your return relates to the quality of a national brand item, we suggest you contact the company that manufactured the product directly. Manufacturers are the experts on their own products and welcome customer feedback.

Rain checks are issued for advertised flyer items that are temporarily out of stock.
Rain checks are redeemable within 14 days of the date of issue.

If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a maximum $10 value.

We strive at all times to ensure accuracy in our pricing and adhere to the Scanner Price Accuracy Code as determined by the Retail Council of Canada.

Refer to the following site link for additional details around this code

https://www.retailcouncil.org/scanner-price-accuracy-code/

The Government of Canada is phasing out the penny. Starting February 4, 2013, pennies will no longer be distributed to businesses or financial institutions.

In our stores, pennies will continue to be accepted. For cash payments where change is owed, your change will be rounded to the nearest five-cent increment using the following Government of Canada rounding guidelines:

• Amounts ending in 1 cent and 2 cents are rounded down to the nearest 10 cents.
• Amounts ending in 3 cents and 4 cents are rounded up to the nearest 5 cents.
• Amounts ending in 6 cents and 7 cents are rounded down to the nearest 5 cents.
• Amounts ending in 8 cents and 9 cents are rounded up to the nearest 10 cents.
• Amounts ending in 0 cent and 5 cents remain unchanged.

Our rounding approach may not be adopted by third party service providers operating within our store environment. Please contact with those providers directly if you have any questions about their rounding policies related to the elimination of the penny.

Electronic transactions such as debit and credit cards don’t need to be rounded, and will not be impacted.

For more information, please visit the Government of Canada “Phasing out the Penny” site at www.actionplan.gc.ca/penny or call 1 800 O-Canada.